Terms & Conditions


All ticket sales are final. Once an order has been placed it cannot be cancelled by the patron for any reason. As a result of COVID-19, the status of all events is subject to change. If your event is cancelled, you will receive a notification as soon as possible and be offered an exchange or a full refund. COVID-19 safety measures are updated regularly below. This includes the conditions that everyone who enters the venue must follow, including but not limited to, the wearing of masks. The Fitton Center reserves the right to update with any further health requirements as advised by the City of Hamilton Health Department and approved by the Fitton Center Board.

There will also be information upfront in the brochure. In addition, we request all patrons be patient and respectful as we continue to navigate changes in the best interests of patrons, staff and the organization.



By attending an event at the Fitton Center for Creative Arts, all patrons are acknowledging their consent to, and agreed to abide by, the safety precautions that have been adopted by the Fitton Center for Creative Arts, which may include wearing of face coverings. By purchasing a ticket for an Event, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present, and that you and those in your party voluntarily assume all risks related to exposure to COVID-19 and agree not to hold Fitton Center for Creative Arts or any of their affiliates liable for any illness or injury.


Updated 11/23/2021

After consulting directly with the City of Hamilton’s Health Commissioner, as we have throughout the past 18 months, she has recommended lifting the Fitton Center’s mask mandate, with some exceptions (listed below):



  • If you are an adult or youth over the age of 12 who has been vaccinated, masks are optional (unless you are in a space with children.)

  • If you are an adult or youth over the age of 12 who has not been vaccinated, masks are strongly suggested though vaccination status will not be checked.

  • Masks are mandatory for all areas with children.

  • If you are 11 or younger, a mask is required at all times while in the building.



  • Masks will not be required to enter the building for anyone 12 or over (who has had the opportunity to be vaccinated.)

  • Anyone who is not vaccinated is asked to wear a mask.

  • Masks will be required for all children 11 and under (who have not had the opportunity to be vaccinated.)

  • Staff will not be required to wear masks for day to day operations outside their offices. However, when in a space where children have to wear masks, staff will wear one also. 

  • Fitton Family Fridays will be still be fully masked. This is as most of the attendees are under 11 and are required to. We ask that all other patrons wear a mask to support the kids and ensure they don’t feel excluded. 

  • Masks will be freely available at the front door.

  • Anyone who wants to wear a mask is encouraged to do so, be it staff or patron.


For any questions or concerns, please call 513 863 8873 or email: frontdesk@fittoncenter.org