Education Program Policies
HOW TO REGISTER
ONLINE: Please visit fittoncenter.vbotickets.com/events
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PHONE: Please have your Visa, Discover or MasterCard handy when you call 513 863 8873, ext. 110.
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WALK-INS: During our main office business hours:
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Monday through Thursday 10am – 6pm
Friday 10am – 5pm
REFUNDS
NON-REFUNDABLE DEPOSIT
The Fitton Center for Creative Arts is a non-profit community arts organization. We rely on tuition fees to run our education programming. For this reason, 10% of tuition for all camps, classes and workshops is considered a non-refundable deposit.
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REFUND POLICY FOR Camps, CLASSES & WORKSHOPS
CANCELLING UP TO 8 DAYS OR MORE
The tuition amount paid less the 10% non-refundable deposit will be refunded if a student wishes to withdraw from a camp, class, or workshop eight days or more before the scheduled start date of said program.
Credit card purchases will be refunded via the initial payment method. Cash purchases will be refunded via check mailed to the address provided at registration.
CANCELLATIONS WITHIN 1 WEEK (7 DAYS)
No refunds will be issued for any reason within one week (7 days) of the scheduled start date of a camp, class, or workshop.
Referring to the information above, if you are eligible for a refund and wish to withdraw from a camp, class, or workshop please contact the Front Desk.
TRANSFERS
Students may contact the Front Desk to transfer into a different class if space is available up to eight days before the start of the camp, class, or workshop for which they are currently registered. No transfers will be issued after that.
WAITLIST
If a camp, class, or workshop is full, students may join the waitlist online.
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If a space opens, we will contact the first person on the waitlist, moving down the list until the spot is filled.
CLASS CANCELLATIONS
If a class, camp, or workshop does not have sufficient enrollment, affected students will be notified about any changes at least two days before it is due to start. If a class, camp, or workshop must be cancelled by the Fitton Center, students will be refunded 100% of their tuition or can transfer to another open class or session.
INCLEMENT WEATHER CANCELLATIONS
If the Fitton Center cancels classes due to inclement weather, all students will be notified by phone and closing/cancellation information will be posted on our website, Facebook, and Instagram pages no later than two hours before the scheduled program.
If students do not receive a phone call, and do not see an announcement on our website /social media, then all programs are running as scheduled. When classes are cancelled due to inclement weather, a make-up class will be added to the schedule. Students will be notified of the scheduled make-up class by their instructor at the next regularly scheduled class.
ABSENCES
STUDENT ABSENCES
For the best experience, we encourage students to attend the full duration of our camps, classes, and workshops. We do not provide make-up opportunities, pro-rate, or provide refunds for missed classes for any reason.
TEACHER ABSENCES
If an instructor must be absent due to illness or other unforeseen event, the Fitton Center reserves the right to find a substitute teacher or cancel a class and offer a make-up date. In the event of a cancellation, students will be contacted as soon as possible. Refunds will not be issued if a student cannot attend the make-up date.
ARRIVAL TIME
Please do not arrive more than 10 minutes before a camp, class, or workshop begins. This allows staff and instructors time to set up and prepare for a class before students arrive.
E-MAILS & CLASS COMMUNICATION
Students will receive an automatic confirmation email from our ticketing website upon registration. This email will contain student’s class scheduling and payment information. We highly recommend saving this email for future reference, though tickets are not required for admittance to class.
Students will only be contacted by Fitton Center staff in the event a class is cancelled, otherwise students may assume their scheduled class is running.
CLASS SUPPLIES
If a class features a 🎨 icon, be sure to check the class registration page online to see what supplies are required. If no icon is included all supplies are included with the cost of the class.
Please note: classes with low enrollment may be canceled up to two business days before they are scheduled to begin. Students may contact the Director of Education & Outreach if they would like to verify that their class is running sooner than that, before purchasing supplies.
LIABILITY
The Fitton Center is not responsible for any injury, loss, or illness resulting from the use of the Fitton Center’s services and premises. All students accept full responsibility for personal injury/or personal losses.
STUDENT PROPERTY
The Fitton Center is not responsible for artwork and other property left on the premises and has no liability if such property is lost, stolen, or damaged. Artwork or property left two weeks after a camp, class, or workshop ends will be discarded.
MEDIA POLICY
The Fitton Center reserves the right to use photos, video, or other media taken during classes and programs for marketing or publicity purposes. Registration in a class gives the Fitton Center permission to use images without further consent or compensation.
ACCESSIBILITY
We are committed to offering accessible education programs by providing reasonable accommodations in a supportive environment that allows for the inclusion of people of all ages, abilities, and skill levels. If a student believes that they will require accommodations to enable them to participate in our programs, please contact our Director of Education & Outreach before registration.
CONTACT INFO
Front Desk
513 863 8873, ext. 110 | frontdesk@fittoncenter.org
Director of Education & Outreach
513 863 8873, ext. 132 | kate@fittoncenter.org